Support

How can we help?

For help with Oven & Butter, email hello@bakebook.app. Include the app version, your device model, and a short description of what happened. Please do not send passwords or full payment details.

AI credits

Open Settings → Account & purchases to view your balance or recover verified purchases. A failed import or recipe generation should restore its credit automatically. If the balance still looks wrong, sign in with the same Apple or Google account and contact support before purchasing again.

Recipes and local data

Your recipes, pantry, shopping list, plans, and bake history are stored locally. Use Settings → Backup & restore before deleting the app or moving to another device.

Delete your Oven & Butter account

You can request account deletion here without reinstalling or opening the app. Email hello@bakebook.app with the subject “Oven & Butter account deletion”. Tell us whether you use Apple, Google, or invited review/test sign-in and a contact address so we can verify ownership securely. Do not send passwords, sign-in codes or payment-card details. We will reply with any verification needed and confirm when deletion is complete.

Alternatively, in the app open Settings → Account & purchases → Delete Oven & Butter account and confirm your sign-in.

Deletion removes your server account, credit balance and ledger, account-linked purchase records, and recoverable AI recipe drafts and covers. Redeemed transaction identifiers or purchase-token hashes are retained without an account link to prevent purchase replay. Recipes, photos, backups and bake history stored on your device remain local; you can manage them separately in Settings. See our privacy policy for provider retention details.

Dietary and nutrition guidance

Oven & Butter is a baking tool, not a medical device, and does not diagnose, treat or prevent medical conditions. Nutrition values and AI suggestions are estimates. Check ingredient labels, cross-contamination risks and recipes yourself, especially for allergies; consult a qualified professional for medical or dietary advice.

Response time

We aim to reply to support requests within two working days.